Now Hiring

Member Experience Coordinator

Peach House Pilates | Point Pleasant Beach, NJ
Part-Time with opportunity to grow 

About Peach House Pilates

Peach House Pilates is more than a Pilates studio - it's a community built around movement, connection, and helping people feel their best. Every interaction matters, and we're looking for someone who shares our passion for creating exceptional experiences for every person who walks through our doors.

As our Member Experience Coordinator, you'll be the heart of the member journey. From welcoming new clients to celebrating milestones, answering questions, and building lasting relationships, your role is to ensure every member feels supported, valued, and excited to return.

Position Overview

The Member Experience Coordinator is responsible for delivering an outstanding experience before, during, and after every visit to Peach House Pilates.

This client-facing position combines customer service, member support, lead outreach, sales follow-up, community engagement, and day-to-day studio operations to help foster a welcoming environment and grow our community.

Responsibilities

Member Experience & Customer Service

  • Deliver exceptional customer service in person, over the phone, by text, email, and social media

  • Respond promptly to member questions and concerns

  • Assist with memberships, freezes, cancellations, upgrades, and account changes

  • Answer frequently asked questions regarding classes, policies, and studio procedures

  • Resolve member issues professionally and with empathy

  • Create a warm, welcoming experience for every client

Community Engagement

  • Respond to leads on Instagram and Facebook messages and comments

  • Welcome new members and help them feel connected

  • Celebrate member milestones including 100 Classes, birthdays, anniversaries, and achievements

  • Conduct 90-day member check-in calls

  • Conduct low attendance check-in calls

  • Encourage referrals and build lasting relationships with members

Sales & Member Growth

  • Follow up with prospective clients and studio leads

  • Manage the lead tracker and outreach process

  • Follow up with Intro Offer clients who haven't returned

  • Help prospective clients choose the membership that best fits their goals

  • Support membership growth through relationship-building and excellent service

  • Reach out to lapsed customers and encourage revisiting 

Studio Operations

  • Manage retail inventory and merchandise displays

  • Monitor studio supplies

  • Fulfill donation requests

  • Perform light studio organization and maintenance

  • Ensure the studio remains clean, stocked, and welcoming

  • Assist with administrative tasks that support daily operations

We're Looking For Someone Who Is...

  • Friendly, outgoing, and people-oriented

  • Passionate about delivering exceptional customer service

  • Organized and detail-oriented

  • Proactive and self-motivated

  • Comfortable multitasking in a fast-paced environment

  • An excellent communicator, both written and verbal

  • Tech-savvy and confident learning new systems

  • Passionate about health, wellness, and community

You'd be a great fit if you...

  • Love connecting with people

  • Take initiative without being asked

  • Believe the little details matter

  • Enjoy working as part of a team

  • Are organized, positive, and dependable

  • Care deeply about creating an exceptional member experience

Preferred Qualifications

  • Customer service or hospitality experience

  • Sales or membership-based business experience

  • Administrative experience

  • Experience managing social media messages and online customer communication

  • Boutique fitness or wellness industry experience is a plus

  • Genuine love for pilates is a plus 

Compensation & Benefits

  • Hours: 20 hours a week (includes in studio hours) 

  • Compensation: $20 per hour + commission & bonuses

  • Complimentary Peach House Pilates Membership

  • Employee Retail Discount

  • Opportunity for growth as Peach House Pilates continues to expand

Mission

Our goal is simple: make every person feel like they belong.

Whether someone is walking through our doors for the first time or celebrating their 250th class, you'll play an important role in creating the welcoming, supportive community that makes Peach House Pilates special.

Work With Us